Contact & Support

1. Contact and app information

Support: support@mydigitalmagnets.com
Privacy: privacy@mydigitalmagnets.com
Designers: creators@mydigitalmagnets.com
Website: https://mydigitalmagnets.com
Postal address: Rua do Vale Formoso de Cima 1, Lisbon, Portugal

Expected response time: within 72 hours of receiving your message. Include your device model, iOS version, app version, account email or Apple relay email, and a description of the issue. Do not include passwords, sign-in codes, full payment-card details or sensitive documents.

Product: My Digital Magnets
Minimum iOS version: iOS 26.
Supported devices: iPhone models that can run iOS 26. The exact supported-device list is pending confirmation.
Latest app version: pending confirmation. Check the available version and compatibility details in TestFlight or the App Store listing before installing.

2. Service status

Status updates: no verified outage notice is currently published on this page. This is not a live service-health check or a claim that every service is operating normally. If a feature is unavailable, try again later and email support with the time and symptoms. Confirmed outage notices will be shown here when available.

3. Restore purchases

• Open My Digital Magnets and sign in to your account.
• Make sure your device uses the Apple Account associated with the original purchase.
• Open Profile > Restore Purchases.
• Allow verification to finish and check your collection again.

Current digital magnet purchases are non-consumable purchases. If verified content is missing, email support@mydigitalmagnets.com with the product name and receipt or transaction details you choose to provide. Never send your Apple Account password or payment-card number. Refunded or revoked purchases may no longer provide access.

4. Apple refunds

Apple handles billing and refund requests. Visit https://reportaproblem.apple.com and sign in to the Apple Account used for the purchase to review refund eligibility. We cannot guarantee Apple will approve a refund.

5. Check-in troubleshooting

• On your iPhone, open Settings > Privacy & Security > Location Services > My Digital Magnets.
• Allow location While Using the App and enable Precise Location if available for accurate geofence verification.
• Open the app while you are inside the eligible destination and start the check-in yourself.
• Check your internet connection and wait for the device to determine an accurate location.
• Confirm that the destination and collection are currently available and that any travel window has not expired.

The app only requests location for user-initiated location/check-in behavior. It does not use background location or continuous tracking. A verified check-in creates a 15-day travel window; availability and stock may still affect purchases. Do not falsify your location.

6. Gift expiry and claiming

Current gift claim links expire after 15 days. Check the gift expiry shown by the app or link. Sign in to the intended recipient account and confirm you have opened the complete, original link. A claimed, expired, revoked or cancelled gift may not be claimable again.

Ask the sender to check the gift status if the link no longer works. For help, send support the gift identifier or a description of the problem, not a private gift link in a public report. Failed or expired transfers may be cancelled or restored according to the custody rules; restoration is not guaranteed by this support page.

7. Sign-in and Apple relay email

Use the same sign-in method and Apple Account you used when creating the account. If you chose Hide My Email with Sign in with Apple, your app account may use an Apple private relay address rather than your usual email.

Find My Digital Magnets under Sign in with Apple in your Apple Account settings to review the relay email and forwarding settings. Include that relay address when contacting us about account access. Do not send passwords or verification codes. If Apple forwarding is disabled, support replies sent to a relay address may not reach you.

8. Notification controls

Change notification categories in My Digital Magnets Settings. Categories may include gifts, travel-window reminders, collections, wishlists, social activity and digests.

To change alerts, sounds, badges or disable notifications entirely, open iPhone Settings > Notifications > My Digital Magnets. Notifications are optional. The account-linked APNs token is removed on successful account deletion.

9. Public-fridge privacy

Fridges are private by default and become public only when enabled. Change public-fridge visibility in the app’s Settings. A public fridge may show your display name, username, profile image, collection, acquisition dates and fridge arrangement. Anyone who receives a shareable link may be able to view it.

10. Account deletion

Open Settings > Delete account and local data in My Digital Magnets and follow the confirmation steps. Deleting the app alone does not delete your account. Full instructions, retention details and the email fallback are at https://mydigitalmagnets.com/account-deletion.

If you cannot access the app, email privacy@mydigitalmagnets.com. Identity verification may be required.

11. Abuse, copyright and privacy reports

Send abuse or copyright reports to support@mydigitalmagnets.com. Identify the account or content, explain the issue, and include enough information for us to investigate. For copyright reports, describe the work, the allegedly infringing content and your authority to report it. Do not publish private personal information in your report.

Send privacy requests or reports to privacy@mydigitalmagnets.com. Designer program questions go to creators@mydigitalmagnets.com. Commercial terms must be agreed separately before paid publication.

12. Beta feedback and related pages

In TestFlight, select My Digital Magnets and choose Send Beta Feedback.

Privacy Policy: https://mydigitalmagnets.com/privacy
Terms of Use: https://mydigitalmagnets.com/terms
Cookie Policy: https://mydigitalmagnets.com/cookies
Privacy Choices: https://mydigitalmagnets.com/privacy-choices
Account Deletion: https://mydigitalmagnets.com/account-deletion